Anti-Fraud Information Q&A
Q1: Why do so many people fall for scams?
A：
Because fraud rings exploit human weaknesses, including:
Greed: wanting to make money fast or get a bargain.
Fear: worrying about having accounts frozen, being prosecuted or being arrested.
Urgency: being pressured to decide immediately, with no time to verify.
Kindness:
→ Key mindset: legitimate organizations will never pressure you to transfer money or provide sensitive information immediately.
Q3: How can I reduce my risk of being scammed?
A3：
Stop: when faced with any urgent request, pause first and do not reply right away.
Look: check whether the message source, URL and phone number are correct.
Verify: confirm through official phone numbers, official websites or the 165 anti-fraud hotline.
Q5: What should I do if someone contacts me “in an official capacity”?
A5：
For any “official” call, you can hang up and call back the publicly listed phone number yourself to verify.
Do not call back directly using the caller ID or a phone number given in the message.
Q7: Is there a simple anti-fraud formula?
A7：
“Unknown caller + urgent request + money involved = high-risk fraud”.
→ Whenever these three elements appear, it is almost 100% fraud.
Q9: What should I do if someone claiming to be from our company asks me to transfer money?
A9：
Please be sure to confirm:
Whether they contact you using the official phone number or official LINE account published on our website.
However, the displayed phone number may also be spoofed, so be sure to verify carefully.
Whether the bank account for the transfer matches the one announced on our official website.
If you have any doubts, do not transfer money yet. Please verify through the contact information on our official website, or call 165 to check.
Q11: What should I do if I have already given my personal data to a scammer?
A11：
Immediately contact your bank to freeze your account and change your online banking password.
Call the 165 anti-fraud hotline to report it, and follow their instructions.
Keep conversation records, text messages, transfer details and so on to help the police investigate.
Q13: What are common scam scripts?
A13：
Falsely claiming you have won a prize, a tax refund or a subsidy, and that you must pay a handling fee first.
Posing as a courier company, saying there is an unclaimed package and asking you to click a link and fill in your details.
Impersonating prosecutors, police or courts, claiming you are involved in a criminal case or your account has been misused, and demanding a security deposit transfer.
Impersonating a friend's or family member's LINE account to ask for an emergency loan or transfer.
Q15: What should I do when I receive an unknown link or QR Code?
A15：
Do not click or scan it; it may install Trojan malware or steal your account passwords or credit card information.
If you have already clicked it by mistake, change your passwords immediately, check your device's security, and restore factory settings if necessary.
Q2: Do scammers exploit people's kindness and willingness to help?
A2: Yes, and they are very good at it
Common scams that exploit “kindness and helpfulness”
Fake friends and family asking for help: impersonating a friend or family member and saying things like “I urgently need money” or “I lost my passport and need help”.
They exploit your wish to help and your reluctance to say no.
Fake charity, fake donations: impersonating charities, emergency relief efforts or medical fundraisers.
They may send fake photos or fake videos to make people believe it is real.
Fake package collection: saying “It's inconvenient for me to receive the package, please pay for the goods for me”.
There are also “courier collection fee” scams.
Fake job opportunities: in the name of “helping you make money”, they actually ask you to remit a deposit or provide personal data first.
Q4: How do I judge an investment or offer that seems too good to be true?
A4：
First ask yourself three questions:
Is it normal? (Are the profits too high, or is the price unreasonable?)
Is it reliable? (Can the other party's identity be verified?)
Is it urgent? (Are you being asked to pay or transfer money immediately?)
→ If anything seems even slightly unreasonable, stop and verify.
Q6: How can I build habits that make me harder to scam?
A6：
Make it a habit to verify before acting; do not fully trust someone just because they claim to be an acquaintance or an official.
Before any financial transaction, verify independently first (official website, customer service, 165).
Regularly learn about the latest scam tactics and stay alert.
Q8: How can I tell whether a phone call is a scam?
A8：
The caller asks you to operate an ATM or provide your online banking password, OTP verification code or credit card details.
They ask you to transfer or remit money immediately, or to change installment settings.
The caller ID shows an unknown country code (other than +886), a special number, or “Unknown”.
If any of the above applies, it is almost certainly a scam. Hang up immediately and call the 165 anti-fraud hotline to verify.
Q10: What forms can scam messages take?
A10：
Fake text messages (impersonating logistics companies, banks or official customer service)
Social media messages (LINE, Messenger)
Unknown links, QR Codes
Spoofed company phone numbers
E-mails sent under a false name
Q12: If I suspect a scam, what is the first thing I should do?
A12：
Stay calm and do not follow the other party's instructions.
Hang up immediately or stop replying to messages.
Call the 165 anti-fraud hotline to verify.
Q14: Will official agencies ask you to resolve a problem through an ATM?
A14：
Absolutely not. No government agency, prosecutor, police officer, bank or company customer service will ever ask you to go to an ATM to unlock, transfer funds or verify an account. Any call asking you to operate an ATM is a scam.
Q16: Why do scams so often use an “urgent” tone?
A16：
Fraud rings create pressure, for example: “If you don't deal with it now, your account will be frozen” or “Transfer immediately or you will be prosecuted”, to make you panic and make the wrong decision.
Remember: no government agency, prosecutor, police officer, bank or company customer service will ever ask you to transfer money immediately!
