Shop and Pay with Confidence
Welcome to our shopping guide! To ensure the accuracy and safety of every plumbing and electrical material order and installation job, we offer flexible quotation, reconciliation and logistics arrangements. Please see the details below:
Payment Methods and Payment Flow
To protect your transaction security and order accuracy, we currently use a “staff reconciliation and calculation” process:
- In-person pickup (cash payment): We offer on-site pickup and cash payment! Please first submit a quote request order on the website,and once our customer service staff have checked your items, confirmed all materials are ready and sent you a “Pickup Notice,”you can collect your order in person at the agreed time and place and settle it in cash on the spot.
Online transfer / bank remittance: ATM transfers and online banking remittances from all major banks are accepted. After you pay, our staff will verify the payment for you, safe and secure.
Cash on delivery: For some in-stock products that need no installation, and for standard-spec products that require installation, payment upon delivery or after installation is available (please check with customer service).
Online credit card payment (system upgrade in preparation): To provide better service, our online card payment system is undergoing security review and testing and will launch soon!
💡 Friendly reminder: Since many products on this site are construction piping materials or large equipment, or require a technician to install them at your home, the volume, weight and on-site installation conditions vary.Even after credit card payment becomes available, products that include installation or have special shipping dimensions will still need a quote from our staff before payment, to avoid extra shipping charges later or finding that installation is not possible on site.
Logistics matched to every item
We match items of different sizes, weights and types with the most suitable shipping channel
Convenience store pickup (7-11 / FamilyMart): Suitable for small hardware accessories, small fittings and lightweight consumables.
Chunghwa Post parcels: Suitable for standard-size materials and small to medium packages. Offers wider coverage, including remote areas and outlying islands.
T-Cat (Black Cat) Takkyubin:Suitable for small, more delicate items. Cash-on-delivery collection is available for some products for an additional shipping fee.
Kerry TJ Logistics: Suitable for heavy items that are bulky when combined, larger accessories and other construction items.
Delivery with on-site installation: If your order includes a technician's on-site installation service, delivery costs are usually included in the overall installation quote and are not charged separately.
Submit your product and installation needs online quickly; payment is arranged only after all details are confirmed
Easy shopping in 4 steps: order first, pay after staff confirmation
When you buy equipment that requires on-site installation (such as water heaters or bathroom heaters/ventilators), or products whose shipping cost must be estimated, you don't need to pay anything at checkout.
Please submit your request by following the 4 steps below, and our staff will verify the final amount for you!
Step 1
Check out online with your cart
No payment is required at this step.
Add the items you need to your cart and, at checkout, choose On-site installation (installation fee quoted separately by staff)or Home delivery (shipping fee calculated by staff) and submit your order.
Step 2
Download/save your quotation
After checkout, the system will automatically create your order and send a notification to your Email.
Just note down your “Order Number”; if you prefer, you can also take a photo or screenshot of the screen on your phone or computer, or save it as a PDF.
Step 3
Add us on LINE and send your request details (photos/screenshots)
Add our official LINE account and tell us your “Order Number”, then send our staff the following information according to your needs:
On-site installation required: Please send “photos of the planned installation location” (so the technician can assess the site conditions).
Materials only: Please send the “planned delivery address/floor,” or send us the order screenshot/PDF you just saved (so we can calculate dedicated-vehicle or logistics shipping costs).
Step 4
Staff assessment and final amount confirmation
Our staff and technicians will make an overall assessment based on the information you send via LINE:
- On-site installation required: The technician will assess the on-site conditions, then estimate and adjust the installation fee for you.
Materials only: Customer service will confirm the most suitable logistics channel, then calculate and adjust the correct shipping fee for you.
Once the final total is confirmed, our staff will notify you via LINE to make the transfer (to the company account provided at checkout) and arrange shipping, in-store pickup or an installation date for you.
Any questions while shopping?
Add our official LINE account and our staff will answer you right away!
Add our official LINE account as a friend
Hongchi Plumbing & Electrical Hardware Supplies & Repair
Installation quotes, plumbing & electrical hardware sourcing, customer service
