Scam prevention
We only provide payment transfer information through Hongchi's officially verified LINE account. We will never ask you to operate an ATM, or provide online banking passwords, credit card numbers, verification codes, or change instalment settings or other sensitive financial details.
If anyone claiming to be Hongchi staff asks you to use a payment method other than Hongchi's officially verified LINE account, it is very likely a scam. Verify immediately via the phone number, LINE or email published on our official website. Do not call back or reply directly, as the other party may well be part of the scam, or call the 165 Anti-Fraud Hotline right away to check.
Common scam tactics and scripts
Fake customer service: claiming there is a problem with your order and asking you to pay again.
Impersonating company staff: providing unknown links and asking you to download an app or scan a QR Code.
Cash-on-delivery scams: sending products you didn't order and demanding payment.
Fake prize notifications: claiming you've won a prize and asking you to pay a handling fee first.
These are all common scam scripts. Please stay alert.
Protect yourself, watch out for scams
Don't click unknown links or download unfamiliar files.
If you receive a suspicious call or message, hang up first, then verify.
If you have any doubts, please verify immediately via the phone number, LINE or email published on Hongchi's official website.
If you encounter any suspicious messages, stay alert and call the 165 Anti-Fraud Hotline immediately to verify.
Our renewed commitment
Hongchi takes customer information security and personal data very seriously. We only provide payment transfer information through Hongchi's officially verified LINE account, and will never ask you to operate an ATM, or provide online banking passwords, credit card numbers, verification codes, or change instalment settings or other sensitive financial details. Please stay alert and protect your rights.
Report a scam
If you find anyone using our company's name to commit fraud, please send us relevant information such as URLs, images, text, details and locations, so we can take precautions early and prevent others from being scammed.
165 Anti-Fraud Consultation Hotline
To strengthen fraud prevention, the National Police Agency has set up the “165 Anti-Fraud Consultation Hotline”, offering free consultations to the public.
Whenever you receive an unknown or suspicious call, whether on a mobile or landline, simply dial 165 and a specialist will help you determine whether it is a scam.
Let's remind and look out for one another, stay alert together, and work together to stop scams and protect our own and our families' assets.
For more anti-fraud information, visit: the official 165 National Anti-Fraud website, or use
LINE to add “165 Anti-Fraud Awareness ”
For more anti-fraud information, click the article category: Scam Prevention
