Hongchi Industrial Co., Ltd. (hereinafter \u201cthe Company\u201d) places great importance on protecting your personal data and privacy. So that you can use our website and related services with peace of mind, we hereby explain, in accordance with the Personal Data Protection Act and related regulations, how we collect, process and use your personal data. Please read the following carefully.<\/p>\n\n\n\n
1. Purpose and Scope of Personal Data Collection
By using the services of this website, you acknowledge and agree to this Policy. When you use services including but not limited to online booking, quote requests, placing orders, contact forms, joining our LINE service or subscribing to our newsletter, we may collect the following personal data from you. (If you do not agree, please do not use this service.)<\/p>\n\n\n\n
Basic information: name, phone number, mobile number, e-mail, address
Usage records: browsing time, IP address, device type, click behavior, etc.
Image data: photos of the installation site, surroundings, etc. that you voluntarily upload<\/p>\n\n\n\n
This data will be used for the following purposes:<\/p>\n\n\n\n
Providing customer services such as bookings, quotes, installation and repairs<\/p>\n\n\n\n
Order processing, after-sales service, and product sales and delivery services
Market research, customer relationship maintenance, event notifications and marketing
Improving website content and user experience
Fulfilling legal obligations or requirements of competent authorities<\/p>\n\n\n\n
2. How Data Is Used and Shared with Third Parties
The Company uses your personal data only in the following circumstances:<\/p>\n\n\n\n
Within the scope of services you have agreed to or instructed
To handle matters you have entrusted to us (such as logistics and delivery, payment processing)
When required by law or requested by a competent authority in accordance with the law
When working with third parties (such as partner technicians, logistics providers and manufacturers), within the scope necessary for business<\/p>\n\n\n\n
3. Data Retention and Period of Use
The Company will retain your personal data for the period necessary to achieve the specific purpose for which it was collected. However, to provide you with ongoing services (such as repair record inquiries, quote comparisons and after-sales support), fulfill contractual obligations, or comply with statutory retention requirements, the Company may extend the retention period to the extent reasonable and necessary.<\/p>\n\n\n\n
If you do not request deletion and our service or business relationship has not ended, we will continue to keep your data securely. Your data will be stored and protected to high information security standards, will not be used for other purposes, and will not be provided to third parties without authorization.<\/p>\n\n\n\n
4. Rights of the Data Subject
In accordance with Article 3 of the Personal Data Protection Act, you may exercise the following rights with the Company:<\/p>\n\n\n\n
To inquire about or request to review your data
To request a copy
To request supplementation or correction
To request cessation of collection, processing or use
To request deletion<\/p>\n\n\n\n
5. Cookie Policy
To enhance your experience, this website may use cookies to record your browsing behavior in order to provide more personalized services. If you do not wish to accept cookies, you can disable them in your browser settings, but some website features may not function properly.<\/p>\n\n\n\n
6. Installation Service Records and Photo Use Statement
To improve service transparency and our professional image, when providing installation or repair services, our technical team may photograph the equipment and surrounding environment on site during installation, for the following purposes:<\/p>\n\n\n\n
As records for subsequent technical support and repair diagnosis<\/p>\n\n\n\n
To showcase installation work on the Company's official website and official social media (such as Facebook, LINE, YouTube ), strengthening customers' trust in our professional services<\/p>\n\n\n\n
The Company promises that the photos taken and used will not include customers' personal information, facial images, private interior spaces of the residence or any other content that could identify an individual, and will be used solely to showcase service results.<\/p>\n\n\n\n
If you have any concerns about the use of photos, you may contact our customer service at any time to request removal, and we will handle it as soon as possible.<\/p>\n\n\n\n
7. Public Nature and Shareability of Service Portfolio Photos
Service portfolio photos published on the Company's official website and social media platforms are used to showcase professional installation results and for business promotion, and are content lawfully produced and owned by the Company.
Once uploaded, such images may be viewed, liked, commented on, reposted or shared by third parties via public social platforms (such as Facebook, Instagram, etc.).<\/p>\n\n\n\n
The Company has made reasonable efforts to ensure that all uploaded images do not involve personal data or private spaces.
If a customer still has concerns about a particular image, please contact us at any time; after confirmation, the Company will handle or remove it appropriately.<\/p>\n\n\n\n
8. Amendments to the Privacy Policy
Any amendments to this Policy will be posted on this website without separate individual notice. We recommend checking it from time to time to stay up to date.<\/p>\n\n\n\n
\ud83d\udccdIf you have any questions or requests regarding this Privacy Policy, please contact us through the following channels:<\/p>\n\n\n\n
Customer service e-mail: hc@hc888.com.tw
Official LINE: @hc888
Phone: 02-2911-1258<\/p>\n\n\n\n
\u2705 This Policy takes effect from the date of publication. Hongchi Industrial Co., Ltd. reserves the right to amend it and the right of final interpretation.
Revised on August 1, 2025
Hongchi Industrial Co., Ltd.<\/p>\n\n\n\n
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